Last Updated: [Insert Date]

Welcome to Curtain Hardware Shop! These Terms and Conditions outline the rules for using our website (www.curtaingearshop.com) and purchasing our premium curtain hardware products.

1. Website Usage

1.1 Access and Eligibility

By accessing our website, you confirm you are at least 18 years old and reside in a country we ship to (excluding certain Asian countries and remote areas). We reserve the right to restrict access where prohibited by law.

1.2 Intellectual Property

All content (logos, product designs, text) is owned by Curtain Hardware Shop or licensors. You may not reproduce, modify, or commercialise any content without written permission. Finial designs and custom rod configurations are protected by design rights.

2. Product Information

2.1 Product Range

We specialise in:

  • Complete curtain pole sets
  • Draw rods and dormer rods
  • Decorative finials
  • Brackets and holdbacks
  • Portieres

2.2 Product Descriptions

We strive for accuracy in product images and specifications. Minor variations in finish may occur. Custom/made-to-order items (e.g., special length rods) cannot be altered after production begins.

3. Ordering Process

3.1 Placing Orders

Adding items to your cart doesn’t reserve stock. Orders are only confirmed when payment clears. You must provide accurate delivery information – we’re not responsible for incorrect addresses.

3.2 Payment Terms

We accept:

  • Visa/MasterCard/JCB
  • PayPal

All prices are in GBP (£). Your card may be subject to foreign exchange fees.

4. Shipping Policy

4.1 Processing Time

Orders ship within 1-2 business days (excluding weekends/holidays). Delays may occur during peak periods.

4.2 Delivery Options

Method Cost Carrier Delivery Estimate
Standard £12.95 DHL/FedEx 10-15 business days
Free Shipping Orders over £50 EMS 15-25 business days

4.3 International Customers

You are responsible for:

  • Any import duties/taxes
  • Providing correct customs documentation
  • Complying with local installation regulations

5. Returns & Refunds

5.1 Eligibility

You may return most items within 15 days if:

  • Products are unused with original packaging
  • Proof of purchase is provided

Non-returnable items: Installed holdbacks/portieres, custom orders, hygienically sensitive items.

5.2 Return Process

  1. Email [email protected] with order details
  2. Await return authorization (2 business days)
  3. Ship to: 82 Beechwood Ave, Londonderry, GB CH1V 8YC

5.3 Refund Timeline

Refunds are issued within 5 business days of receiving returns. Original shipping fees are non-refundable unless the return is our error.

6. Customer Responsibilities

  • Verify measurements before ordering custom rods
  • Check package contents immediately upon delivery
  • Use appropriate fixings for your wall type when installing
  • Report damages within 48 hours of delivery

7. Liability Limitations

7.1 Product Use

Our products are designed for residential curtain hanging. We’re not liable for:

  • Improper installation resulting in damage
  • Structural failures from exceeding weight limits
  • Colour fading from UV exposure

7.2 Website Issues

We’re not responsible for temporary site outages or technical errors, though we strive to minimise disruptions.

8. Dispute Resolution

Any disputes shall be governed by UK law. We prefer to resolve issues amicably – please contact us before initiating formal proceedings.

9. Policy Changes

We may update these terms periodically. Continued use of the site constitutes acceptance of the current terms.

10. Contact Us

For questions about these Terms:

Email: [email protected]
Post: 82 Beechwood Ave, Londonderry, GB CH1V 8YC