FAQ

We specialise in premium curtain hardware including Complete Curtain Pole Sets, Curtain Draw Rods, Curtain Holdbacks, Curtain Pole Brackets, Dormer Rods, Finials, and Portieres. Our products are designed to be the perfect finishing touch for your home.

Yes! We offer complete pole sets specifically designed for bay windows. For these installations, we recommend choosing our Standard Shipping option to ensure all components arrive together for your installation date.

Our products are crafted with attention to detail, using high-quality materials to ensure durability and elegant design. Whether you’re a homeowner, interior designer, or DIY enthusiast, our hardware is designed to elevate your window treatments.

Simply browse our collections, select your items, and proceed through our secure checkout. You’ll receive an order confirmation via email once your purchase is complete.

No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

We provide two shipping options:

Standard Shipping: £12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Free on orders over £50 via EMS (15-25 business days after dispatch)

Our team carefully prepares your items within 1-2 business days before dispatch. You’ll receive tracking information via email once your order ships.

Yes! We proudly ship worldwide from our base in Londonderry, with only a few regional exceptions in Asia and some remote areas. Whether you’re in London, New York, or Sydney, we can deliver our quality curtain hardware to you.

First, check your tracking information. If your order is delayed beyond the estimated delivery window, please contact us at [email protected] with your order number and we’ll investigate.

We stand behind every product we sell. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a refund or exchange.

Please email our customer service team at [email protected] with your order number and details about the item you wish to return. We’ll provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption to protect your payment information and never store sensitive credit card details on our servers.

Your payment method will be charged when your order is placed. If any items are unavailable, we’ll contact you about alternatives or issue a refund for those items.

Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.

Curtain Hardware Shop
82 Beechwood Ave
Londonderry, GB CH1V 8YC